Welcome to Underscore Digital. By accessing or using our website, https://underscore.digital/
, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services or website.
1. Overview
Underscore Digital (“we,” “our,” “us”) provides professional web design and development services to clients locally and internationally.
By using our website or engaging our services, you agree to these Terms. If you do not agree, please refrain from using our site.
2. Services
We offer web design, development, branding, and related digital services.
All projects are subject to:
- A signed proposal or agreement
- Agreed scope of work and payment terms
- Client’s timely provision of required materials (content, images, etc.)
We reserve the right to decline projects that conflict with our ethics or brand policy.
3. Payments & Refunds
- Project payments are due as agreed in the proposal or invoice.
- A deposit may be required before project commencement.
- Refunds are only issued if work has not yet started or in exceptional cases at our discretion.
- Domain and hosting fees are non-refundable once registered or activated.
4. Intellectual Property
Upon full payment:
- Clients receive ownership of the final website design, content, and graphics created for them.
- We retain the right to showcase completed work in our portfolio or case studies unless the client requests otherwise in writing.
- Any custom code, frameworks, or proprietary tools remain our intellectual property unless explicitly transferred by written agreement.
5. Client Responsibilities
Clients agree to:
- Provide accurate and complete information required to complete the project.
- Review and approve deliverables in a timely manner.
- Ensure all content (text, images, etc.) provided does not infringe on third-party rights.
Underscore Digital is not responsible for content provided by clients.
6. Website Maintenance & Third-Party Tools
Once a project is completed and delivered:
- Ongoing maintenance or updates are available under separate agreement.
- We are not responsible for third-party plugin updates, hosting downtime, or external integrations (e.g., payment gateways, analytics).
7. Limitation of Liability
While we strive for accuracy and reliability:
- We do not guarantee uninterrupted website operation or that our website will be error-free.
- We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
Your use of the website is at your own risk.
8. External Links
Our website may contain links to third-party sites or services.
We are not responsible for the content, accuracy, or practices of those external websites.
9. Privacy
Your use of our website is also governed by our Privacy Policy
, which explains how we collect and use your data.
10. Changes to These Terms
We may revise these Terms from time to time.
Updates will be posted on this page with the latest revision date. Continued use of our site means you accept those changes.
11. Contact Information
If you have any questions about these Terms, please contact us:
📧 hello@underscore.digital
📍 Palm Plaza, Malindi, Kenya
📞 +254 7752 196 744